PRODUCT DETAILS
SHIPPING & RETURNS
SHIPPING AND RETURN
Shipment to Dubai
Rock n’ Roll - 2 hours delivery
Free delivery for orders 1000 AED and above. 50 AED shipping fee for orders below 1000 AED. Order between 10.00 am and 5.00 pm.
Techno - Same Day Delivery
Free delivery for orders 200 AED and above. 20 AED shipping fee for orders below 200 AED. Order before 11.00 AM
Shipment to UAEHip Hop - Next day delivery
Free delivery for orders 200 AED and above. 20 AED shipping fee for orders below 200 AED.
Shipment to GCC
Jazz - 3 to 6 working days Free delivery for orders 2500 AED and above. 500 AED shipping fee for orders below 2500 AED.
International Shipping
Up to 3 to 7 working days depending on location and country regulations.
Pre-Order Delivery
The above information of delivery times does not apply to Pre Orders. Your item will be shipped according to the expected release date.
Orders placed outside of working hours, Sundays and/or during any public holidays will be deemed placed on the first working day following the Order's submission. Delivery timelines are estimates and delay may inevitably occur. Time shall not be considered of the essence. Order delivery may face delays during promotion periods, sale season and public holidays. We are not responsible for failures to deliver for reasons outside our reasonable control, including where you are not available to take delivery of your Order, or you request a postponement of the delivery. It is your duty to ensure you are available to receive the Order delivery. Our couriers may make up to 4 phone calls to book the delivery time slot with you and will make up to 3 attempts to deliver to you before your Order will be cancelled.
Address Changes & TrackingOur Customer Care team will be happy to assist with changing your preferred delivery date and address should you require. However, if you have received an email informing you that your order has been dispatched, we won’t be able to change your address. Please note that a change to an address outside of the original delivery country will not be possible.2-hour delivery Timescaleonly applicable in Dubai All deliveries are offered based on availability.
Returns Policy
If you decide to return the instrument, you must notify us via phone or email within the first 72 hours after delivery. We will then issue a Return Authorization. We will not accept any returned items that do not have a previously arranged Return Authorization.
When sending the instrument back to us, please ensure it is packed to the same standards in which it was received, using all supplied packaging. Once the instrument arrives back to us, we will inspect it to ensure it is still in the same condition in which it left our showroom. Once this inspection has taken place, RJ Luthier will issue a refund for the full purchase amount within 14 days.
All return shipping costs are the responsibility of the customer on all musical instrument orders.
If, upon inspection, a guitar is not returned in the same condition it was sent to you in, a restocking fee may be deducted from the refund issued.
Shipping
Each order will be expertly packaged to the highest standards and shipped via a tracked courier service.
Upon receiving your instrument, please inspect it to ensure that the condition of the item is as described in your communication with us.
Please contact us immediately via phone or email if you find any damage to the case or instrument that wasn’t previously disclosed at the time of purchase.
Gibson Les Paul Standard Custom Colour
SHIPPING AND RETURN
Shipment to Dubai
- Rock n’ Roll - 2 hours delivery Free delivery for orders 1000 AED and above. 50 AED shipping fee for orders below 1000 AED. Order between 10.00 am and 5.00 pm.
- Techno - Same Day Delivery Free delivery for orders 200 AED and above. 20 AED shipping fee for orders below 200 AED. Order before 11.00 AM
Shipment to UAE
- Hip Hop - Next day delivery Free delivery for orders 200 AED and above. 20 AED shipping fee for orders below 200 AED.
Shipment to GCC
- Jazz - 3 to 6 working days Free delivery for orders 2500 AED and above. 500 AED shipping fee for orders below 2500 AED.
International Shipping
- Up to 3 to 7 working days depending on location and country regulations.
Pre-Order Delivery
- The above information of delivery times does not apply to Pre-Orders. Your item will be shipped according to the expected release date.
Orders placed outside of working hours, Sundays and/or during any public holidays will be deemed placed on the first working day following the Order's submission. Delivery timelines are estimates and delay may inevitably occur. Time shall not be considered of the essence. Order delivery may face delays during promotion periods, sale season and public holidays. We are not responsible for failures to deliver for reasons outside our reasonable control, including where you are not available to take delivery of your Order, or you request a postponement of the delivery. It is your duty to ensure you are available to receive the Order delivery. Our couriers may make up to 4 phone calls to book the delivery time slot with you and will make up to 3 attempts to deliver to you before your Order will be cancelled.
Address Changes & Tracking
Our Customer Care team will be happy to assist with changing your preferred delivery date and address should you require. However, if you have received an email informing you that your order has been dispatched, we won’t be able to change your address. Please note that a change to an address outside of the original delivery country will not be possible.
2-hour delivery Timescale
only applicable in Dubai All deliveries are offered based on availability.
